If you have already read the information on this page before and want to complain now please complete the form at this link record a complaint.
Before you make a complaint you should have read and understood the information at this link Using our Service.
We are honest about what we do and we operate our business by applying honest principles. We have many customers who have been buying from us since we started at the beginning of the century and we could not retain these customers if we did not operate in this way (check out some testimonials). Our regular customers know that success with our opportunities comes from using our service over the long term. They apply a budget line to using us and analyse results over a year or more.
But...
OK we admit it - we're not perfect.
Sometimes we get it wrong - an opportunity we sell is not exactly as we said it was. In the worst possible case we could sell an opportunity and it turns out there is no opportunity there at all.
How does this happen?
Well first of all let's shout out the good news. We get no complaints about the vast majority of opportunities that we sell. We get complaints on a little under 2% on everything we sell. We try hard to deliver real accurate information and we hope that is a reflection of our efforts.
However, it's true, we can still get it wrong. And we do get complaints. The reasons are surprisingly varied and sometimes we find that it wasn't our fault after all.
However we do want to know when things are wrong and we rely on our customers to tell us when things are wrong.
That's the purpose of this page.
If you have a complaint about one of our opportunities or about any aspect of our service we want to hear about it so that we can have the chance of fixing the problem.
If you want to complain you must complete the form at this link record a complaint.
That will register your complaint, make it official and get it sorted out by a Senior Manager as quickly as we reasonably can.
How do we get it wrong? Well, for instance...
- The Company tells us there is an opportunity but it turns out there isn't and there never was - we don't know why this happens but it sometimes does. We are getting very good at catching this (we double check every opportunity) but sometimes one can slip through.
- Our Researcher was overly enthusiastic. Despite our careful checking this has slipped through. In this case it is important we know because we will need to re train our Researcher. If the problem continues we'll replace that Researcher.
- Our description in the shop wasn't quite accurate. There is an opportunity here but not exactly as we described it.
- Our customer's approach was too aggressive and they were rejected by being told that there was no opportunity after all. This is always tricky because a) it's not our fault and b) the company simply don't want to have any contact with that particular customer. You might be surprised at how often this turns out to be the case. We can only stress that your approach should be gentle and not aggressive. It should initially be in writing and it should be focused on each particular company. See our advice here .
How do we fix complaints? Well, it's either our fault or it's not. If it's our fault we'll always give you a credit which you can use against future purchases. In all cases you will get a detailed explanation of what happened.